Monthly Archives: May 2009

How a bunch of bankers failed to stop Michael’s Gaelic cheques

WITH the mammy of all parliaments in meltdown and Gordie Brown procrastinating over an election to clear out the fiddlers so they can spend more time with their tax advisers, we must not forget the others who have been playing fast and loose with our loose change.

The MPs’ expenses scandal took the spotlight off the bankers. Because they are under pressure to cut costs, they have used that as an excuse to stop doing even some of the things that cost nothing at all.

Thankfully, some people are still watching them and keeping tabs. One of the great successes in recent days was the campaign by Michael Drummond, a cool dude from Stornoway, to get the Royal Bank to let him write his cheques in Gaelic.

When they blocked him from making out his promise to pay his gas bill to Gas na h-Albainn, the Drumanach went doolally.

OK, he didn’t. Under that big black hat, Michael is actually a very polite fellow.

Hat's a boy

Hat's a boy

He actually went “Uil uil” which, for mild-mannered Michael, is tantamount to anyone else blowing a gasket and throwing a complete wobbly.

He told everyone and soon it was all over the media. But the shower of bankers at RBS would not budge. It was a security matter; it was too expensive; they didn’t have enough Gaelic-speaking staff. Blah, blah, blinking blah.

Then the big guns at Bòrd na Gàidhlig realised they should flex a bit of muscle.

Skye bruiser Art Cormack blasted the bank with a colourful letter to chief executive Stephen Hester on April 28. He didn’t mess about. If the bunch of bankers in Edinburgh did not get their act together, Art was going to withdraw his large fortune from the vaults of RBS and stick it somewhere else.

As if that wasn’t enough, after opening a vein and signing it in blood, probably, Art copied the missive to Sir Philip Hampton, the bank chairman.

We were learning that behind Art’s warm smile and affable charm lurks a fierce lionheart who would sgrob your eyes out if you looked at him the wrong way.

I get chilled when I realise just what a lucky escape I had a few years ago.

Art was on the bill at some hall in Glasgow and I was with a crowd from Uist when we decided to go along and see what the craic was. It is perfectly possible that we had called into the Park Bar on the way to the hall.

Funny how the memories of some evenings dim more than others.

We stumbled in and found seats and, before long, Art was up there, loudly exercising his lungs with a stirring belter about the sons of Glendale rising up to knock seven bells out of anyone who stood in their way.

It was very moving for everyone there, not least for the feckless gang who had arrived with the best part of a gallon of frothy ale inside each of them. It wasn’t long before each of us got to bursting point and had to waddle off to find the facilities, knocking over half a dozen tubular stacking chairs as we went. Although he had by then moved on to one of these fine ballads about when he was young, with each clatter Art would flash a look of violent disdain at us noisy bog trotters – all while keeping perfect pitch, of course. Someone realised very smartly that perhaps it would not be a good idea for us to wait until the end of the evening, so we dashed out into the Sauchiehall Street night before any Skyemen with evil intent tried to emulate these hardy heroes of Glendale.

Anyway, having fired off that letter to Hester and Hampton, there was much discussion about Gaelic cheques on blogs and websites. It was on one of these that Blackhat Drummond noticed that one writer in particular was very anxious to join the bunch of clots and ne’er-do-wells defending the dodgy bank we own a good chunk of in its ban on accepting cheques in the language of the Garden of Eden.

He couldn’t say how many Stornoway RBS staff would be able to read a cheque written in Gaelic, but he said: “All of them can read English; well, sort of, anyway.” Cheeky blaggard, I thought, even if it is doubtful about bank staff from the west side.

The forum contributor then wrote on April 30 that he admired the effort our Michael had put into learning a language which used to play a significant part in Scottish culture.

He added: “However, you could say the same for Latin, but having passed my Higher more years ago than I care to remember, I do not feel any sense of grievance that employees of my bank are unable to read written communications in that language.”

My bank? Who was this? What is the username? Hampton. Hold on. Is that not the surname of the chairman of RBS? Crikey.

Realistically, of course, we cannot be sure that it was the great Sir Philip Hampton who gave us the benefit of his views. It may be an imposter or a wind-up merchant. If so, he had us all going there.

In any case, within a fortnight, the bank did what it would not allow poor Michael to do in Gaelic. It withdrew.

So was the previously smooth processing of Gaelic cheques due to goodwill of staff or could there be any truth in suggestions that RBS was treating Gaelic unfairly?

Just before the announcement of the bank climbdown, a mysterious caller to a bank in Wales claimed that someone sent him a cheque written in Welsh and wondered what he should do. A staff member insisted the branch would happily credit it to his account. And, yes, he could write his own cheques in Welsh. And the bank? It was the Wrexham branch of RBS.

Am I sure of that? Absolutely. I was that mysterious caller.

Chile con cannae get one over Rudhachs with tight sporrans

THERE may be merit in the suggestion I heard recently from a bodach I know (sorry, Donald) that there is a tendency for people in the islands to believe everything they read – far more than mainlanders, he reckons. It would explain a lot.

As I write a very serious piece here each week, I don’t want to put anyone off believing every word I write, but the problem is that in this technological age it is far too easy for anyone to send whoever they want a written message at the push of a button.

Many business people here in Stornoway got letters and e-mails that seemed to be too good to be true. Which they were.

Some did not delete them or chuck them in the bin. They actually thought the badly-written missives meant they had won £1million in a competition they had not even entered.

Sadly, they didn’t heed their friends’ warnings that the next e-mail would be asking for their bank details – so their new fortune would be shovelled in pronto, of course. I think I may have mentioned the cafe owner concerned here before, so I’ll spare his blushes. Next time, he should listen to what wise old Cameraman tells him. He’s not as daft as he looks.

Much more particular was one of our garage owners. Ian Ross got an awfully nice letter telling him about poor Alfred Ross who had sadly shuffled off this mortal coil after a terrible accident. In the personally-typed document, Chung “please note that I am a family man” Xien, who said he was a manager at the deceased’s namesake’s bank in Chile, was more than happy to offer Ian half of the lamented Alfred’s $8.5million fortune as he had no next-of-kin.

All he had to do was let Chung use his bank account for the garage at Caberfeidh Road for the transaction.

What the swindler didn’t know when he tackled Ian Ross was that he is from Point. It would be far easier to solve the world’s financial crisis than get anyone from the peninsula to reveal whether or not they even have a bank account.

People in Bayble, for example, are so tight with their pennies that they don’t take hot water bottles to bed with them to cuddle up to; they take their sporrans. Or maybe that is just Murdigan and Marisa.

They are not the only ones who keep a tight rein on their generosity. What on earth happened on Eurovision? Obviously that woman from Iceland with hair that looked like a pile of pasta on her head should have won. She was cool.

The winners, Norway, with that lad that looked like a young Costello, with black eyebrows but without the bifocals, was OK on the fiddle. But did they really deserve to get “douze pwa” from quite so many countries?

The big shock for me was Moldova. They could not have given us fewer points. A single, solitary one. What was that all about? Everyone knows that Eurovision has nothing to do with talent, whatever Lord Andrew Lloyd Webber says, and it is all about politics and which countries are friendly with each other. So?

I am speaking on behalf of Britain here when I say we have enjoyed very cordial relations with our friends in that former Soviet state. We did that by getting Charlie Nicolson to skive off regularly from being a councillor and get everyone in the islands packing toothpaste and tights into shoeboxes for the Blythswood appeal.

Then, a few times each year, we deport him to Moldova, telling him there is much good work to be done over there and that he is just the man for the job.

He’s a willing, kindly soul, is Charlie, so he doth not protest too much. The real reason, as everyone else but him knows, is to get him out of the way here so the more-sensible councillors and trustees can start planning ferries and golf on Sundayshttp://www.cne-siar.gov.uk/members/images/12716-Charlie-Nicolson.jpg

It’s a great wheeze. After all, the Moldovans always say they are glad to have him over and will repay the kindness any way they can. Yeah right, do it, then.

I half-expected Charlie to pop up as the one talking live with the annoying pair in Russia to give the Moldovan vote. Either that or that Moldova would use the occasion to announce that Charlie had been installed as president.

But no. We were not chuffed in this house to discover the Moldovan nation gave our Jade Ewen only “une pwa”. If they don’t buck up their ideas over there in Chisinau, we will have to ship Charlie out somewhere else. There is always something to be done in deepest Siberia in the dead of winter.

Who remembers a TV programme in deepest Harris in the 1960s? It featured a glimpse into the life of a wee fellow called Donald Macsween. I remember thinking that A Boy in Harris was just like being in Bernera – except they were all speaking funny. That wee boy went on to become the Rev Donnie Macsween – a guitar-strumming preacher in Alness.

Now they are planning to do a reunion of everyone who was involved in the filming of the programme. It’s a fantastic idea for a follow-up. They are all getting together in Seilebost School tomorrow evening. I wish I could get along myself. I would have a few stern words to say to Mr Macsween. He was the one who wrung out of me a promise to stick with Mrs X as long as we both shall live. He has a lot to answer for.

As does another minister who buttonholed me the other day. He asked if there was any truth in the rumour that I was now the pin-up boy for the Free Church (Continuing). I am really not quite sure how closely he had been reading what I wrote.

Would the (Continuing) want me as a pin-up? I doubt it. A dartboard, maybe.

Horror of Uist wartime air crash

Eyewitness accounts of a wartime air crash on a hill in the
Western Isles which killed 10 American aircrew have emerged which
show the horrific consequences of a pilot’s error.

Flying too low in poor visibility resulted in the B24 Liberator
crashing into North Ben Lee, just south of Lochmaddy harbour on
North Uist, in 1943.

The then unborn son of one of the crew who died that day has
recently been in Uist on another emotional trip to visit the site
where the tragedy happened.

For 50 years Ralph Fischer, from Nebraska, and his family thought
that the crash had happened down near Prestwick in Ayrshire.

Since finding out that the B24 Liberator hit North Lee, south of
Lochmaddy harbour, he and wife Karen have made the journey to
Uist several times.  Mr Fischer has been briefed on the local
efforts which were made on the island at the time of the crash by
local people on North Uist.

Liberators like the one that crashed

Liberators like the one that crashed

“We have heard so many stories from Ian Morrison and Dr John Macleod, whose father, Dr A J Macleod, was also the doctor here back in those days. He and John Morrison, the father of local men Ian and Angus Alex Morrison, who was the gamekeeper, led a rescue party across as soon as they could.

“When they got to the wreckage site on the hill, there was
50-calibre machine gun ammo going off because of a fire.

“Dr Macleod chopped a hole in the side of the Liberator and
hauled a man out. Two men were alive but not for long. They died
after 24 or 48 hours,” said Mr Fischer, who is the only surviving
descendant of any of the crewmen.

On the fateful day, the Liberator was on a delivery flight from
Iceland to Northern Ireland when it ran into bad weather after
checking in with Stornoway Airport.

Stornoway aviation enthusiast Rodney Long has managed to get the
United States Air Force accident report into the tragedy, which
happened on September 15, 1943.

In it, Murdoch Macdonald, who was 59 and worked in the Public Assistance Office in Lochmaddy, said: “I would be about 25 yards away from the door of the office when I heard a loud crashing sound in a southeasterly direction. On
looking in the direction of the sound I saw purplish-coloured flames leaping out of the mist and I would say that the whole of North Ben Lee seemed to be on fire.”

Another witness, Arthur Sutherland, is in the report saying the
plane was flying in a southeasterly direction when it hit the
hill.

He said: “The aircraft was in a very bad rainstorm and fog …
Immediately after crashing in the mountain there were about a
dozen fires in different spots and they burned out very quickly.”

The altimeter, which records aircraft height, was found in the
wreckage and the reading was 880ft. The readings on the other
instruments were all normal suggesting that mechanical problems
were not to blame.

The report concluded that the cause was down to aircrew error as
the plane crashed at that height when it should have been at
5,000ft when flying on instruments in poor visibility. The flight
plan was wrongly drafted for 1,500ft.

Taking up an invitation from the Morrison family to visit, he and
Mrs Fischer have been back to Lochmaddy to visit the site five
times since 1994. Very unusually for wartime crash sites, it was
not completely cleared by the authorities and the wreckage of the
plane, though partly taken away by the Army and Air Force in
late-1943 and 1944, remnants of it are still on the hill.

Mr Fischer has had a plaque made with all the crew names on it
which has been mounted on a rock at the crash site by Ian and
Angus Alex Morrison.

“The reason we have come back is the people we have met in this
marvellous place. And, of the thousands of planes that went down
in WWII, there are very few places you can visit and say this is
the exact spot where a certain plane went down.”

Mr and Mrs Fischer have been married for 47 years and have three
children and six grandchildren. He said: “We love the people and
the place. It means a lot to me. This is one of my favourite
spots in the world and I am happy to be here one more time.”

Missing Lewis heifer washed up on Orkney

ONE of three cattle which mysteriously disappeared last week from
common grazings in the Western Isles has turned up dead on
Orkney.

Although the three beasts were seen happily grazing on Sunday,
May 3, two days later they had vanished sparking a large-scale
search operation which found no trace of them.

Murrays2

Jock shows the cliffs near Tolsta

Now suspicion is growing that low-flying military planes taking
part in a large military exercise spooked the cattle causing them
to plunge off the sheer cliffs close to where they were kept.

Retired Metropolitan Police detective Jock Murray, who was
looking after the cattle for his daughter Catriona and her
husband David Maclennan, was baffled how Catherine the
five-year-old cow, Heather the two-year-old heifer and Angusina,
a one-year-old calf, had gone missing and all at the same time.

The three beasts and another bullock were on the common grazings
between his home village of Gress and neighbouring North Tolsta
in an area known as the Cnip.

“You hear of animals very occasionally going too near cliffs and
falling. However, I have not heard of several animals falling off
cliffs at the same time without good reason. They must have been
scared of something and as there are no sheep on the common
grazings between Gress and North Tolsta you never see any dogs
there.
“But a large military exercise has been going on off the
north-west of Scotland and there have been reports in the local
media of low-flying by jets particularly late at night. That is
why we have good grounds for thinking that has had something to
do with what happened to these cattle,” he said.

Heather2

Poor Heather was found washd up on Orkney

He said that as well as the considerable financial loss to his
daughter and her husband, he and his wife Donalda as well as
their daughter’s children had become very attached to the animals
and were devastated at how all three had disappeared without
trace.

“We have had search parties with quad bikes all over the moors
and we have had friends and coastguard personnel searching the
coast with us in boats. Then on Thursday, Catriona had a phone call from the vet in Orkney saying Heather the heifer had been washed up not far from Skara Brae. We had been traced through
the ear tags.”

Mr Murray is now keen to build up a picture of what may have
caused the cattle – or at least poor Heather – to plunge down
the cliffs. He appealed for anyone who heard military aircraft on
Monday or Tuesday of last week in the Back or North Tolsta area
to contact him on 01851 820225.

The Royal Air Force said that Exercise Joint Warrior had been in
progress at the time but could shed little other light.

Squadron Leader John Gilbert, the RAF’s community relations
officer in Scotland, said: “There are 400 missions by our
aircraft being flown each day so I cannot say now whether there
were specific aircraft in that area around that time.”

He invited Mr Murray to write to him so the RAF could consider
the claim in detail.

The multi-force multi-nation Exercise Joint Warrior is. the MoD
says, aimed at providing joint collective training in a
multi-threat environment for UK, NATO and Allied units and
their staffs, to enable them to operate together in tactical
formations as preparation for deployment in a component of a
Joint Combined Task Force.

It is due to wind up next Thursday.

Having Seonag in charge of the country is absolutely fabulous

WELL, what do you know? Joanna Lumley, who has connections with Great Bernera, is running the country. All the time we thought it was Gordon Gruamach and his bunch of creative expenses calculators – acting completely within the rules, of course – who were in charge.

But, dash it, we were so wrong. Seonag a’ Phurdy, as they call her in Kirkibost, is the one telling the ministers what to do and there is nothing that any of them, especially Gruamach, can do about it.

Seonag on the croft

Seonag on the croft

Her links with Paradise Island are through Count Robin Mirrlees, the rascal who owns the place. I think he was in the Army with her father. Our Seonag has said that if the numpties who are nominally running things in Westminster for just about a year more do not do right by the Gurkhas, she will move overseas. I have already written pointing out to her that she can still keep that promise by moving to Bernera.

A squad of Gurkhas were on a sponsored walk through the islands to raise cash for their meagre pension funds in 2002. We had a good laugh with them down at Horgabost. One of the pipers among them mentioned he had managed to do some fishing. What Sergeant Dhal Bahadur Sahi did not explain was that it was at the river at Luskentyre he tickled a salmon and scooped it out for lunch. He was spotted by the eagle-eyed factor, Gordon Cumming. Dhal didn’t know he had done anything wrong. After all, no permission is needed in west Nepal.

Two years earlier, he had been the Gurkha chosen to play the pipes for the Queen Mum’s 100th birthday.

Happily, Borve Estate were relaxed about it and did not call the police. They even gave the Gurkhas a wee donation.

I almost ended up calling the boys in blue myself the other day. I was driving up Kenneth Street by An Lanntair when I saw something falling from the car in front. Was it a doll? Had someone lost a document, perhaps? It was a paper cup.

A couple of yards on and what happens? Another paper cup comes flying out of the car.

This was not an accident. This was someone who had obviously decided the streets of Stornoway were going to be their own personal bin. Not their problem. Well, I decided to make it their problem.

Suddenly, I was Lieutenant Kojak. Finding a half-sucked lollipop, I set off in hot pursuit. Off I screeched up Kenneth Street and up Francis Street, taking the corner at the County Hotel almost on two wheels and scanning the street for the target vehicle.

There it was — opposite the post office. Whaddya know? Nowhere to park.

Pulling my station wagon alongside the suspect, the dame at the wheel was steadfastly ignoring me. I was going to mouth “Who loves ya, baby?” but realised that I could be up for serious misconduct.

As there was now a tailback behind me stretching back down the freeway to somewhere near Achmore, I had to abandon the pursuit and get back to headquarters.

I was still fizzing. I did not actually make a complaint but I told the law. I also told the coastguard, the fire brigade, a postman and a woman in Goathill Road who was walking back from Tesco. I scared her witless by slamming on the anchors right beside her and telling her I was taking her down the precinct to quiz her about a felony. I get a wee bit carried away sometimes.

Mind you, I came close to harassing celebrities at the airport later that day. Watching the passengers swarming off the Glasgow flight, I spotted a face coming towards me. That familiar wily wiggle. Had I seen her on the telly? Hmm. In a soap, maybe? Nope. Then I got it. Standing there was Jenny Pain, from Tiumpan Head Kennels. Gosh. She is mega in moggy and doggy circles.

After I managed to wangle her autograph, behind Jenny was another couple I thought I knew. They were singers, weren’t they? Then the bad memories came flooding back. This was a pair who had cost me a whacking great pile of cash. The Macdonald Brothers, for it was they, had left me broke and broken when they were on X Factor in 2006.

Remember? Simon Cowell kept having a right go at them. Which was why the mother and child of this house thought it would be an excellent idea, because they were Scottish, to keep phoning in several times a minute to lend their support. Lend their support? It was muggins here who was forking out £1 each time to Cowell for their weekly bout of national pride.

It went on and on. The more the Macdonalds were lambasted by Cowell the Scowl each week the more the Scottish nationhood of women and brats jumped on the phones, fingers stabbing away insanely.

There were the culprits right in front of me. Well, two of them, anyway. I should have said something. But I didn’t. I was still shaking from chasing the litter bugs up Francis Street.

Probably just as well. I did, however, recently get a report of the third culprit, Simon Cowell, being here in Stornoway. Well, what was actually said to me was that someone had been seen with white teeth, pontificating at length, claiming he was right and everybody else who disagreed with him was just plain wrong.

I was sure that had to be Simon Cowell but it turned out to be just the new minister in the Free Church Continuing.

Yes, seeing the Macdonald Brothers again certainly brought back memories. I was so incensed by the cost of the calls that I thought I would teach Mrs X a lesson. I tried to sell her on eBay, you know.

I got a strange e-mail back saying they did not permit the sale of horses. Funny that. I hadn’t even mentioned she was a nag.

Flying dishes are not enough to stop these hardy broadcasters

SPARE a tiny thought this fine day for the hardy souls who are just back from Rockall. Skipper Angus Smith took the party of determined Belgian radio amateurs and hardy locals on his go-anywhere, do-anything super-yacht Elinca to try to get on and transmit for two days if they could find a couple of square feet to set up among the guillemot poo.

Alas, Mother Nature had other ideas. It was blowing a right hooley and the sea frothed up wilder than a Harris councillor on learning that Uist colleagues want the St Kilda centre to be on Benbecula.

It was raging. So nobody got on this time. I have the photos here. I am wetting myself just looking at them. The laundry would have been a challenge if I had gone.

However, my faithful old retainer Cameraman and Chris Murray did go. Former Ex-chopper dropper Chris can fight hurricanes with one hand, but Cameraman, who is Parkhead green round the gills at the best of times, still has an unpleasant technicolour hue.

Had it not been for the professionalism and gallantry of Angus and his crewman son Innes, who is three years younger than the 24 some scurrilous media had him down as – for another couple of days, anyway – Cameraman tells me that the roaring, icy blast would have swept them somewhere off Nova Scotia by now.

So my plan didn’t work. Maybe if I give Angus a backhander, he might just set Cameraman and Chris adrift in a dinghy the next time.

Meanwhile, it is hot air that is the problem at committee meetings of Western Isles Council; and Gaelic hot air at that. Translator Dollag, a Niseach, sits in a booth at the back and rabbits away, converting perfectly good Gaelic into a squawky north-of-Galson dialect that, being heavily guga-flavoured, has only a passing resemblance to the Queen’s English. Still, it’s only for the benefit of the handful of councillors who are non-Gaelic speakers, so they can sit there nodding, wired for sound.

Unfortunately, I have to report that the usually reliable process of simultaneous translation sparked unseemly scenes at a recent meeting of the transport committee. In the chair was the usually precise and immaculately spoken member for Barra, Donald Manford.

He began proceedings by reading out the announcements. They included a reminder to everyone present to switch off their mobile phones. A mischievous imp who was there tells me that Donald was distracted by something and misread the note. Instead of asking the councillors to put off their phones, what he actually told them was to put off their clothes.

There was a stunned, awkward silence. Then the voice of an audibly shocked Dollag could be heard in the headphones. Afraid that the elected members were taking the dress-down concept way too far, she was heard protesting loudly that there were some things she just would not translate. So there.

The Gaelic-speaking members were in total disarray. Stornoway North member Murdo Macleod’s jaw dropped so much it nearly fractured the desk; Morag Munro, of Harris, needed smelling salts, and Benbecula’s Martin Taylor had to jump on Catherine Macdonald, the Dame of Drinishader, as she tried to comply with the chairman’s instruction. Isn’t it a pity that council proceedings are not televised?

A supremely remorseful Donald Manford feebly tried to excuse his outrageous conduct by explaining it was an easy mistake for him to make because the note was written in a dialect he was not familiar with – Lewis Gaelic. His colleagues now hope he will get more familiar with an optician.

My Gaelic, of course, is immaculate. That is because I keep it polished by listening each day to Radio nan Gaidheal. Putting it on satellite TV was a fantastic idea. I was able to turn it up far higher than a tinny transistor radio and get an invigorating blast of heedrum-hodrums each morning courtesy of Morag Macdonald, of Mire ri Mor.

I had it booming so I could hear it in the kitchen, the bedroom or even the bathroom – wherever I do my business. I give it so much welly that the puirt-a-beul rattles the china cabinet, petrifies the pooch and annoys the neighbourhood. Maybe that is why Dave and Marje next door stopped speaking to me last October. It was just the very dab to get me through the vacuuming with gusto. Alas, no more. Channel 0139 has died.

I called BBC engineering back in December to tell them that the BBC Radio Coinneach Mor channel on Sky was broken. They said I probably had a misaligned dish. “What could I do?” I asked. It was essential that dishes point east, an Auntie Beeb technical person told me.

Strange, I thought. Still they know what they are talking about. So I turned round every dinner plate, side plate and saucer in the house. Even the dog’s bowl was upended and rotated to face the Plasterfield radar station. But still nothing. That was when they told me they meant the dish on the side of the house.

Before I summoned Mrs X to get her toolbox out, I checked with all the Sky TV subscribers I knew. It’s easy to find them. Just think of people who have been on BBC Alba. They always immediately get Sky so they can watch the repeats of themselves. They, too, reported long periods of silence and snatches of unintelligible static. Just Morag speaking normally, then.

But, more than three months later, it is worse than ever. The snatches we do get of poor Morag now make her sound as if she has her head in a bucket. Just a thought: If she does actually do her morning programme in one of her farmyard pails on the Black Isle then obviously the service has now improved immeasurably.

Sadly, her 9am-10am colleague is also still completely unintelligible. But then Kenny Mor Maciver has been like that since they switched the Gaelic over from medium wave to VHF.