Judging by the comments I have had here and elsewhere, there is still a serious problem with broadband speed in areas around Stornoway – and in some cases in the town. BT is responsible, no matter who your provider is.
It is useful to complain to your provider – even if they say the system shows no problems – as they must log them and also pass them onto BT. I will pass on your complaints again but BT managers will need your street or area and the number of the phone line through which you get your service to properly investigate.
If you can also give your upload and download speed and pings (just read off Speedtest), that will also help. To do the official BT speed test, close all open programs, switch off your router for a minute, turn back on and run the test at: http://speedtest.btwholesale.com/
You may pass me your details on : [email protected]
